Privacy Policy

Information We Collect

The information we collect depends on how you interact with Islands in the Bay Cottages.

This may include:

• Your name
• Email address
• Telephone number
• Billing and contact information
• Reservation dates and accommodation selected
• Number of guests
• Messages or requests you send to us
• Information needed to manage your stay
• Website and booking activity

Booking Information

When you make a reservation, information may be collected to process your booking, communicate with you, arrange your stay and provide guest services.

Our website and online reservation system are powered in part by Lodgify. Booking information entered through the website may therefore be processed using Lodgify's systems and related service providers.

Payment information may be handled by payment processors connected to the booking platform. Islands in the Bay Cottages does not necessarily receive or store complete payment-card details.

When You Contact Us

If you contact us by email, website form, telephone or another communication channel, we may keep the information you provide so that we can respond to your question, reservation request or guest-service need.

Website Analytics

We use Google Analytics 4 to understand how visitors use our website and booking journey.

Analytics may help us understand:

• Which pages visitors view
• Which cottages receive interest
• Which promotions are viewed or selected
• How visitors move through the booking journey
• Where visitors may leave before completing a booking
• Which website features or campaigns generate engagement
• General device and website-performance information

We use this information to improve our website, marketing, accommodation offerings and guest experience.

How We Use Personal Information

Personal information may be used to:

• Process and manage reservations
• Communicate with guests before, during and after a stay
• Respond to inquiries
• Provide guest services and support
• Manage payments, refunds or booking changes
• Maintain website and booking-system security
• Improve our website and services
• Measure marketing and promotional performance
• Comply with legal, accounting or regulatory requirements

Marketing Communications

If you choose to receive marketing communications from us, we may use your contact information to send information about availability, offers, new experiences or other Islands in the Bay Cottages updates.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us directly.

Service Providers

We may use third-party service providers to operate parts of our website, reservation system, payment processing, analytics and communications.

These may include services such as:

• Lodgify for website and reservation functionality
• Payment-processing providers
• Google Analytics and related Google services
• Email or communications providers
• Social-media platforms when you choose to visit them

These providers may process information according to their own privacy policies and service agreements.

When Information May Be Shared

We do not sell personal information.

Information may be shared when reasonably necessary with service providers that help operate the business or fulfill your reservation, or where disclosure is required by law.

How Long Information Is Kept

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including reservation management, customer service, accounting, tax, legal and business-record requirements.

Security

We take reasonable steps to protect personal information against unauthorized access, loss, misuse or disclosure.

No online service can guarantee absolute security, and information transmitted over the internet carries some inherent risk.

Access, Correction & Privacy Requests

You may contact us if you would like to ask about personal information we hold about you, request a correction, or raise a privacy-related concern.

We may need to verify your identity before responding to certain requests.

Cookies

Our website uses cookies and similar technologies for essential website functions, booking functionality and analytics.

More information is available in our Cookie Policy .

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations or business practices change.

The most recent revision date will appear near the top of this page.